Vikay is an exporting firm from Mumbai, India, dealing in OEM quality aftermarket spare parts for Mining and Quarry Equipments. Vikay specially focuses to meet the drilling requirements of its customer by providing quality products with value added solutions.

Vikay is an online store which offers you a wide range of replacement spare parts for open cast mining, underground mining and construction air tools.

Vikay Mining Equipments is registered in Mumbai, India, having a valid IEC (Import Export Code).

What you require to import the goods?
You / Your company should have the necessary permission and documents to import the goods as per your country’s law.

• A. How do I create my Account?
  Click on “Create an account” at the top of the page and fill in your information to register. You can log in anytime to track previous and current orders securely.
• B. How to order Online?
  Add products to the cart and click on “Request for Quotation (RFQ)” to receive prices from us.
• C. Why is it mandatory to fill in the contact details form?
  To serve and assist you quickly, we require your contact details.
• D. How can I save products to purchase later?
  Add products to your “Wish List” while logged in for easy access anytime.
• E. How do I reset my Password?
  Click on “Forgot my password” on the sign-in page, and follow the email instructions sent to your registered email ID.
• F. How do I contact customer service?
  Email us at vikayonline@gmail.com
• G. How to search products on Vikay Online?
  Enter the part number, model number, or description in the search bar or use the menu section.
• H. I can’t find the product I need or I am unsure of the specifications?
  Email our technical support team at vikayonline@gmail.com. With 25+ years of experience, we can assist you.
• I. Why can’t I find price on Vikay Online?
  Prices are provided upon request through the RFQ process.
• J. How do I know the price?
  Select the product, add it to cart, and send an RFQ to receive the prices.
• K. When should I expect an RFQ reply?
  Usually within 24–48 hours (Monday to Friday, 10 am to 6 pm IST).

Vikay is an independent supplier of new aftermarket replacement parts and is not affiliated with manufacturers mentioned on this site. OEM names and part numbers are used for reference only. These replacement parts meet and/or exceed the original manufacturer's specifications.

All new aftermarket replacement parts supplied by us are compatible and interchangeable with the corresponding original part, meeting all original equipment specifications.

Vikay is an ISO 9001-2008 certified company. All Vikay replacement spare parts are tested in strict accordance with internationally recognized quality assurance standards.

We are committed to exporting Air Compressor, Instrumentation Valves & Fittings, Mining, Drilling, Quarry Equipment & Spare Parts to meet statutory requirements and continually improve our Quality Management System and customer satisfaction.

Enter the part number, model number, or description, or browse the menu section on the website.

Email our technical support team at vikayonline@gmail.com. We have 25+ years of expertise and can help you find what you need.

Vikay warrants parts to be free from defects for 60 days from purchase. This excludes altered or modified products. Remedies are limited to repair, modification, or replacement. Vikay is not liable for special or consequential damages. Returns require written authorization. All disputes are subject to Mumbai jurisdiction, India.

Yes, the MOV is USD 500.

RFQ stands for Request for Quotation. We provide you with an offer based on your request.

We ship cargo on Ex-Works basis. You can choose:

• By courier: Book shipment at your end via DHL/FedEx/UPS/TNT and share the Booking Reference Number.
• By air/sea: Provide details of your nominated agent in India for cargo handover.

Inco-Terms are pre-defined commercial terms published by the International Chamber of Commerce, used in international commercial transactions.

A nominated agent is your chosen shipping agent in India who handles the shipment for you.

Standard: Invoice, Packing list, AWB or BL. Extra charges apply for special documents like Certificate of Origin, GSP, third-party inspection, or legalization.

• By Air/Courier: Corrugated package
• By Sea: Wooden package / Metal rack / Metal cage

It lists order details and is required by customs. Stamp and sign it, then email the scanned copy to us.

After receiving your order with details like mode of dispatch, port of discharge, destination, and required documents.

Advance payment via Swift or T/T (Telegraphic Transfer) against our Proforma Invoice.

We will send you our bank details along with the Proforma Invoice. Send us the MT-103 copy after remittance.

It is the bank-to-bank remittance advice needed to trace your payment.

We will acknowledge receipt by email.

Delivery will be scheduled as mentioned in the Proforma Invoice after payment receipt.

We will inform you via email once goods are ready. For courier mode, you must book shipment and share the booking number. For air/sea, your nominated agent will collect the cargo and we will confirm pickup by mail.

Courier mode: We provide a scanned waybill.
Air/Sea mode: Your nominated agent updates you, or we provide AWB/BL details.